RETURNS AND REFUNDS POLICY

All products sold by Origins Health LLC (“Origins Health,” “we,” “us”) are sold for laboratory research use only. Products are intended solely for lawful, in-vitro laboratory research by qualified research professionals aged 21 or older.

Products are not for human or animal consumption, ingestion, injection, administration, therapeutic use, diagnostic use, clinical use, veterinary use, or personal use.

Any statement, order note, support message, review, chargeback, or other communication indicating human use, animal use, dosing, administration, personal use, therapeutic use, or any other prohibited use may result in order cancellation, account restriction, refusal of future service, and documentation of the incident.

Because our products are research compounds, all sales are final. We do not accept returns and we do not issue refunds or store credit, including for change of mind, products ordered by mistake, products no longer needed, or products claimed to be unsuitable for a use not permitted under our Research Use Only terms.

The only exceptions are the limited replacement and billing-correction cases described below, or where a refund is required by law.

Orders cannot be cancelled by the customer once placed.

We reserve the right to cancel any order before shipment for compliance, payment, fraud, inventory, shipping, address, prohibited-use, or risk-review reasons. If we cancel an order, we will refund the amount paid to the original payment method.

We will review requests for a replacement in these cases only:

• Incorrect item shipped.
• Missing item, verified by our fulfillment records.
• Product or package damaged in transit.
• Another fulfillment error on our side.

If a request is approved, we will ship a replacement of the affected item at no charge. Approved remedies are replacements, not refunds.

Eligibility is decided by Origins Health after reviewing the order, account, payment record, fulfillment record, carrier record, product condition, supporting documentation, and compliance history.

If you are charged twice for the same order or are charged an amount that does not match your order, contact us promptly. Once our payment processor verifies the error, we will reverse the incorrect charge to the original payment method.

Damaged, incorrect, or missing items must be reported within 48 hours of carrier delivery confirmation. Late reports may be denied if the delay prevents verification, carrier review, fulfillment review, or compliance review.

Billing errors should be reported promptly after discovery.

To request a review, email hello@originshealth.com and include:

• Order number.
• Full name and email address on the order.
• A description of the issue.
• Clear photos of the product.
• Clear photos of the outer packaging.
• Clear photos of the shipping label.
• Clear photos of any damage, leakage, tampering, missing-item evidence, or incorrect item received.
• Any carrier notices or delivery exception records, if applicable.

We may ask for more information before deciding whether a replacement is appropriate.

Do not send any product back to us. We do not accept returns, and products sent back without our written request will be refused or discarded with no replacement or credit.

If we need the affected item for inspection, we will tell you in writing and provide instructions.

The following are not eligible for replacement:

• Opened or used products.
• Altered, tampered, contaminated, relabeled, repackaged, or mishandled products.
• Products stored improperly after delivery.
• Products tied to prohibited-use language or prohibited-use concerns.
• Shipments delayed by the carrier after they leave our facility.
• Packages marked delivered by the carrier but lost, stolen, misplaced, refused, or unavailable after delivery.
• Orders shipped to an incorrect, incomplete, inaccessible, or undeliverable address provided by the customer.
• Orders tied to chargeback abuse, payment dispute abuse, fraud, misrepresentation, account misuse, or violation of our policies.

Replacement eligibility may be denied if any communication or evidence suggests:

• Human use.
• Animal use.
• Personal use.
• Dosing or administration.
• Injection, ingestion, topical application, inhalation, implantation, or any other bodily use.
• Therapeutic, diagnostic, clinical, veterinary, cosmetic, weight-loss, bodybuilding, athletic-performance, or other health-outcome use.
• Resale, redistribution, relabeling, compounding, dispensing, or supplying products to unauthorized third parties.
• Any use inconsistent with our Terms of Service or Research Use Only restrictions.

Delivery times are estimates and are not guaranteed. Carrier delays do not qualify an order for replacement or refund.

Delivery is determined by carrier tracking and delivery confirmation. Origins Health is not responsible for packages lost, stolen, misplaced, damaged, exposed to weather, or accessed by others after confirmed delivery.

You are responsible for providing a complete, accurate, and deliverable shipping address. If a package is returned to us because of an address issue, failed delivery attempt, refusal, carrier restriction, or customer inaction, we may reship it at your expense. These orders are not refunded.

See our Shipping Policy for full details.

You agree to contact us first at hello@originshealth.com to resolve any order, billing, delivery, or product issue before starting a chargeback or payment dispute.

False, abusive, or bad-faith chargebacks or payment disputes may result in account restriction, refusal of future service, documentation of the incident, submission of evidence to the payment processor, and any other remedies available to us.

Chargeback activity does not override our Research Use Only requirements, prohibited-use restrictions, or compliance review.

We may suspend, restrict, or permanently close an account and refuse future orders for reasons including:

• Prohibited-use language or conduct.
• False or misleading claims.
• Repeated replacement requests.
• Chargeback abuse.
• Fraud, payment risk, or suspicious activity.
• Misuse of products.
• Violation of our Terms of Service, Research Use Only restrictions, or other policies.

For replacement, billing, or shipment review, email hello@originshealth.com.

Include your order number and all required documentation in your first message so we can review your request quickly.

Products are sold for laboratory research use only and are not for human or animal consumption.